Wishing to consider environmental and economic questions in the management and life cycle of wellness establishments, the Spa-a federation launched in 2013 a project to evaluate the sector. The assignment considered 15 wellness institutes in France (spa, thalassotherapy, balneotherapy, thermal), with the following objectives in mind :

• Identify best practice to increase profitability and reduce environmental impacts
• Promote innovative solutions
• Propose relevant action plans for participating centres
• Favour the emergence of new knowledge

The group GL Events was granted a concession to manage and market Lyon’s congress centre. In accordance with the concession’s terms and conditions, every two years and in concertation with the Tourist and Convention Bureau, the concessionaire had to undertake a strategic positioning and pricing study of the Congress Centre and the destination “Lyon” at the international level. This study had to include a comparative analysis of similar sites (rates, services, demand, revenues, etc.) and form the basis of the concessionaire’s marketing plan. IE TCH was mandated to conduct the benchmark study.

The management team of the Amnéville Thermal Baths association wanted to undertake a full audit to rectify the situation created by the succession of managers, that had not been properly evaluated. Consequently, the association decided to analyse the procedures in place to pinpoint areas of risk. The assignment covered four main fields: communication, organisation, marketing and finance.

The Negresco hotel had identified errors in the purchasing department, with repercussions on service quality, particularly in the restaurant. Within this context, the hotel’s management wanted to obtain a very specific analysis of the department’s organisation, in order to identify the origin of the dysfunction and to rectify it once and for all. At the end of the first audit phase, the hotel mandated IE TCH to assist in implementing the cycle’s operating procedures.

Within the context of helping the tourism sector through the provision of grants, the Pays de La Loire region introduced a funding initiative to help independent hoteliers renovate their properties (Cap Tourisme). Grants could be awarded for renovation or extension, as long as projects aimed to redevelop or reposition the hotel in question.

In Extenso TCH was mandated to assist independent hoteliers wishing to benefit from the programme (detailed audit of their hotel).

Founded in 1964, the Royaumont Foundation is responsible for the maintenance, restoration and public access of the Abbaye Royale de Royaumont. In order to increase its resources, the Royaumont Foundation developed a seminar offer – after having been fairly successful, the activity began declining (recession, increasingly competitive environment, etc.). As a result, the Royaumont Foundation decided to strategically reflect on how best to position the seminar activity.