Analysis of the purchasing department and cycle, the Negresco hotel Nice
Identification of disruptions, definition of methods to increase the reliability of procedures and operational assistance for implementing procedures
DATE :
2014
SECTOR :
Hotels
PROJECT MANAGER :
Hôtel Negresco Nice
ASSIGNMENT CONTEXT AND OBJECTIVES
The Negresco hotel had identified errors in the purchasing department, with repercussions on service quality, particularly in the restaurant. Within this context, the hotel’s management wanted to obtain a very specific analysis of the department’s organisation, in order to identify the origin of the dysfunction and to rectify it once and for all. At the end of the first audit phase, the hotel mandated IE TCH to assist in implementing the cycle’s operating procedures.
IN EXTENSO TCH'S TASKS
- Interviews with employees involved in purchasing requisitions (e.g. heads of department) and the store room (buyers, stock-controllers, employees responsible for taking delivery, etc.)
- Analysis of documents
- Documents used at each stage of the purchase (spot checks carried out to determine adherence to written procédures)
- Kitchen recipe sheets, regular tenders, inventories (validation of all steps and procedures in accordance with internal control principles)
- IT systems and programmes used
- Mapping of information cycles and circuits used for transporting merchandise
- Recommendations : presentation and description of Purchasing cycle procedures, methods to be applied, risks, solutions, best practice
- Operational assistance : information meetings, preparation of necessary tools and training methods, designation of persons in charge, implementation of an inventory procedure, preparation of recipe sheets, adaption to MC – Micros IT systems
In Extenso TCH's operational optimisation studies
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